Zooming in on the patient and clinician experience through Human-Centered Design processes is the solution to numerous problems faced by patients, clinicians, and additional healthcare professionals in healthcare facilities.
We focus on:
- Patient User Experience
- Clinician User Experience
- EHRS + Other Technologies
- Usability in Procurement
To solve these and other target issues:
- Dissatisfied or frustrated patients, families or staff
- Inefficient, redundant or time-consuming processes
- A sense that the work or care environment could be better, but it’s not clear what needs to be improved specifically
- Communication or information-sharing break-downs between care providers and patients/families or between organizational teams
- Difficult to use or inefficient technology
Shannon is an amazing usability and overall user experience consultant. She is extremely professional, detail oriented, and a great team player. Whether you are interested in qualitative or quantitative data, Shannon can gauge the project and your needs and make sure you obtain all the information you need along with a tactical way to move forward on making your product a success.
It was a wonderful experience working with Shannon. She took on a challenging project for us with an uncertain outcome. Her research expertise resulted in a final product that far exceeded my expectations. The creativity and customer focus Shannon brought to my project was impressive! I look forward to working with her again.
I feel like there are two layers of results which Sage provides us. The first layer provides the answers to our original problem at hand, and they are VERY actionable. The second layer goes up and beyond our expectations. Sage packages up research themes so nicely that we’re able to apply the research to further projects down the line and build up our general knowledge base.
Your comprehensive site review and professional analysis, usability testing, navigation card sort, and design style guide set our redesign efforts on a clear course that helped us improve site usability. The detailed reports are full of examples, explanations and visual aides that continue to be a valuable reference as we continue our efforts to improve The Florida Bar website. We are happy to serve as a reference and to recommend Sage Research & Design as an excellent resource for improving usability.
I hired Shannon when I was with Access Graphics and again for Tendril Networks. We found Shannon’s input very helpful and appreciated that she found a way to work within our tight budget. You’ll see upon reviewing her credentials that it’d be pretty hard to find a more qualified and experienced user interface expert. I highly recommend Shannon.
When a project comes up that requires UX consultancy work, Shannon is the first person I think of and will call. She is, without a doubt, an asset to any company and will help bring your design to the next level with her stellar research and design skills. I would highly recommend Shannon for any project that requires an excellent User Experience as a result.