SolarWinds does it right. User-Centered Design is widely practiced and valued in their organization and the success of their IT products proves it. Sage has worked for several years as an extension of the SolarWinds UX team working closely with product managers and marketing to address their research questions using qualitative and quantitative research. We have been told that they outsource the projects with the most challenging and complex research questions to us because of our consistent record of exceeding product team expectations!
- Too many research projects to count (over 20)!
- In-Person & Remote testing
- Online Surveys
- Show Me How You Use It Sessions
- User Scenario Validation
- New Product & Feature Concept Validation