Healthcare Patient + Clinician Experience

Bringing Usability and Safety to Where it’s Needed Most

Zooming in on the patient and clinician experience through Human-Centered Design processes is the solution to numerous problems faced by patientsclinicians, and additional healthcare professionals in healthcare facilities.

We focus on:

  • Patient User Experience
  • Clinician User Experience
  • EHRS + Other Technologies
  • Usability in Procurement

To solve these and other target issues:

  • Dissatisfied or frustrated patients, families or staff
  • Inefficient, redundant or time-consuming processes
  • A sense that the work or care environment could be better, but it’s not clear what needs to be improved specifically
  • Communication or information-sharing break-downs between care providers and patients/families or between organizational teams
  • Difficult to use or inefficient technology
Patient
User Experience
Healthcare facilities are quickly evolving their quality programs to include metrics and benchmarks for the patient user experience.   A positive patient user experience correlates with increased patient emotional and physical comfort, improved compliance and outcomes, and ultimately a superior word-of-mouth reputation for the healthcare facility.
Clinician
User Experience
Human-Centered Design (HCD) techniques can also focus on improving clinician and other healthcare worker workflows, efficiency and satisfaction.   Healthcare employees primary concern is for their patients - streamlining their workflow and reducing usability problems liberates them to put patients first.
EHRs & Other Technologies
Clinicians and other healthcare staff depend on a multitude of technologies. The usability of those technologies has a significant effect on their workflow efficiency and satisfaction. We can help vendors create intuitive and truly useful technologies through user-centered design processes. By first understanding where there are unmet needs, a powerfully effective product can be designed.
Usability in Procurement
While most medical technology vendors would love to create products that are as well designed and as easy to use as your iPhone, budget and schedule constraints often leave them meeting only the minimum usability and safety requirements. This leads to highly variable usability among the technology products you may be considering for purchase. We can help you add usability as a procurement criteria and increase patient and staff safety, efficiency and satisfaction.
What our Clients Say
netflix
SKYE LEE
Netflix, Inc.
Sr. UX Manager

Shannon is an amazing usability and overall user experience consultant. She is extremely professional, detail oriented, and a great team player. Whether you are interested in qualitative or quantitative data, Shannon can gauge the project and your needs and make sure you obtain all the information you need along with a tactical way to move forward on making your product a success.

ebay
ELISSA DARNELL
ebay, inc.
Director of User Experience

It was a wonderful experience working with Shannon. She took on a challenging project for us with an uncertain outcome. Her research expertise resulted in a final product that far exceeded my expectations. The creativity and customer focus Shannon brought to my project was impressive! I look forward to working with her again.

The Florida Bar Association Logo
FRANCINE WALKER
The Florida Bar
COMMUNICATIONS DIRECTOR

Your comprehensive site review and professional analysis, usability testing, navigation card sort, and design style guide set our redesign efforts on a clear course that helped us improve site usability. The detailed reports are full of examples, explanations and visual aides that continue to be a valuable reference as we continue our efforts to improve The Florida Bar website. We are happy to serve as a reference and to recommend Sage Research & Design as an excellent resource for improving usability.

Tendril logo
TIM ENWALL
Tendril, Inc.
Founder, CEO, President & COO, CIO

I hired Shannon when I was with Access Graphics and again for Tendril Networks. We found Shannon’s input very helpful and appreciated that she found a way to work within our tight budget. You’ll see upon reviewing her credentials that it’d be pretty hard to find a more qualified and experienced user interface expert. I highly recommend Shannon.

userzoom
KIMBERLY OSLOB
Userzoom, Inc.
VP of UX Client Services

When a project comes up that requires UX consultancy work, Shannon is the first person I think of and will call. She is, without a doubt, an asset to any company and will help bring your design to the next level with her stellar research and design skills. I would highly recommend Shannon for any project that requires an excellent User Experience as a result.

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